our four core values
Everything (and i mean EVERYTHING ) we do gets filtered through these values.
Family
Here, we treat everyone as if they were family- that includes our customers, our employees, and our suppliers.
Our team is trained to ask the question “If this were my wife/son/grandma/brother’s vehicle, what would I do?” This applies to how we treat you, the care we take on your vehicle, the recommendations we make, and the energy we invest in your experience.
Furthermore, we orient our schedule and priorities so that our people are home with their families when they need to be. We trust that if we care for them, they will care for you.
“If this were my wife/son/grandma/brother’s vehicle, what would I do?”
dignity
“We help you make decisions based on the information and encourage you to be a part of the process.”
We preserve the dignity of our valued customers and employees by treating each other with respect, patience, and kindness, providing every opportunity for each individual to succeed.
We don't talk down to our customers or pressure you into repairs; we help you make decisions based on the information and encourage you to be a part of the process.
To ensure this happens, we use an industry leading, cloud-based shop management system that gives you 24/7 access to your repair order from your phone or computer. technicians keep detailed notes, including photos and videos, on your repair order so that you can see what we see. we also post itemized recommendations here, giving you the power to choose your repairs based on your budget and timeline.
EDUCATION
If you’re a customer here, you are both smart and discerning- that’s why you chose Deer Park Diesel! We know that it can be frustrating to be in a situation where you may not understand what’s happening, so we make it our goal to educate you about what’s gone wrong, how to fix it, and how to prevent future problems.
Throughout the diagnostic and repair process, we do our best to keep you informed of any changes or recommendations that we have and give you the information you need to make the right choice for yourself.
Additionally, we prioritize education for our team, giving them access to the best available resources that are relevant to our industry and seizing every opportunity for training.
“…you’re both smart and discerning- that’s why you chose deer park diesel!”
innovation
“You can rest assured that your vehicle is in the hands of some of the most skilled technicians in the industry.”
The automotive industry is constantly evolving with new advances in engineering and technology. Our goal is to stay focused on this moving target, and stay ahead of the curve with our processes and procedures.
At Deer Park Diesel, you’ll find that we not only keep up with the industry, but that we are also innovators creating new and advanced methods for diagnosing and repairing the issues that we see on a regular basis. You can rest assured that your vehicle is in the hands of some of the most skilled technicians in the industry.
To stay informed, members of our staff spend a week every year with the leading suppliers, manufacturers, and innovators in the diesel pickup aftermarket getting trained and educated on new opportunities and practices.